FAQs
How do I return Items?
Kindly contact us on admin@sneakersouqq.com with your request.
Please refer to our return & refund policy here: Return & Refund Policy
Entered the wrong information? What do I do?
Please contact us as soon as possible, we will do our best to accommodate your request, so that we can do the best we can to account for this.
My order hasn’t arrived yet. What can I do?
We will be sending you regular emails on the status of your order. However, if the order does not arrive within the stated time frame then please drop us an email and we will respond within 24 hours.
Didn’t receive what you ordered? What should I do?
If you have received an item inconsistent with the order confirmation email then please contact us immediately via email listed on our website & we will either send you appropriate product if available. If not, we will send you full refund.
How can I track my shipment?
We will be providing regular tracking updates to your email and WhatsApp
How do you ensure authenticity of the products sold on your marketplace?
After an item has been bought from Industry verified and trusted suppliers it goes through an extensive authentication process which involves a mix of AI and human checks (Authentication experts) in order to ensure that any product sold on our website is genuine. AI technology powered by Entrupy and LegitApp
How can I pay for items?
Credit or debit card using one of world's best payment gateway Mamo in order to ensure safety & security of our customers.
Can I cancel my order?
If you wish to cancel your order, please contact us immediately at admin@sneakersouqq.com. Cancellation requests are only possible before the order has been processed or shipped.
Can I change my shipping address after my order has been placed?
Just drop us an email on admin@sneakersouqq.com with your order number and new delivery address.
Why are some items marked as '⚡️' ?
These items are readily available in store for next day delivery and come under the lightning delivery collection of the website.
Will my order come in one package?
Depending on the size and contents of your order, it may be shipped in multiple packages. If this happens, you will receive tracking information for each package.
What is the lightning delivery ⚡️collection?
These are items which are readily available in store and can be shipped next day.
What happens if an item is out of stock or backordered?
If any items in your order are out of stock, we will notify you via email with an estimated restock date. If restocking will take longer than 2 weeks, we will issue a refund for the unavailable item(s).